Unusable Virtual MasterCard

Thanks! Called 888-390-6867, was redirected to the original e-mail I received - clicked on the link, then the 3 lines in the top upper right hand corner of the page and it showed a transfer funds line. Clicked on it and was able to transfer the funds to my bank account.

Jawjagrrl wrote:

Dirty_Harry wrote:

I was ready to sign up for their 5g internet service but after reading all these complaints I'm having 2nd thoughts. Other than the $200 rebate issue, it's the service good? Any better than the cable company? 

I just joined this week. Having some definite CSR issues with getting addons and that sort of thing (we did internet and phone service at once). But as far as internet, it was dead simple to set up, even a mesh network and I've gone from sporadic 20mbps service over phone line to over 700kbps! I'm very rural so this was a pleasant surprise. We do get frequent very short drops (like 2-3 sec) that I am trying to resolve, but very happy to say goodbye to my DSL service.

I joined last week and have to say that I'm very happy with the service. Very fast speeds and incredibly simple to set up. I didn't have the $200 promotion but did get the $30 monthly for internet which is so much cheaper than my cable co. The best part of this was the joy I felt telling the cable company to take a hike. I felt so trapped being unable to escape their constant price hikes. 

Free at last, free at last, thank God almighty I'm free at last. 😁

Worst company ever. I'm thinking the people that got the card either got lucky or some other nefarious way. I finally get approved after months of them not approving me and chatting with them, for this stupid card, and I get an error with validating my number. 

I tried my Verizon number, my tello number (I paid for it just for this) and my 5G home line number. Nothing. Stay away from this disgusting company, you will fight them tooth and nail just for this. Life is too short.

I also tried different devices and browsers. And, I tried turning off my chrome extensions.

Dirty_Harry wrote:

I was ready to sign up for their 5g internet service but after reading all these complaints I'm having 2nd thoughts. Other than the $200 rebate issue, it's the service good? Any better than the cable company? 

I just joined this week. Having some definite CSR issues with getting addons and that sort of thing (we did internet and phone service at once). But as far as internet, it was dead simple to set up, even a mesh network and I've gone from sporadic 20mbps service over phone line to over 700kbps! I'm very rural so this was a pleasant surprise. We do get frequent very short drops (like 2-3 sec) that I am trying to resolve, but very happy to say goodbye to my DSL service.

The mobile internet service I have ben using works well but I also cannot activate the darn card I got the link for. If you promise this benefit but cannot deliver, why bother? It just damages your reputation. Just give a darn $200 discount or four months of free internet service instead of offering the dumb card. So much hassle to get this set up. 

I was ready to sign up for their 5g internet service but after reading all these complaints I'm having 2nd thoughts. Other than the $200 rebate issue, it's the service good? Any better than the cable company? 

I received multiple virtual debit cards over the years with Tmobile and my usual MO was to purchase Amazon gift cards and that has always worked. However on my last one for a home internet line I did the same thing, but when I logged back in to check my balance, I noticed an option to transfer funds to my bank account using ACH. It's there, but I don't know how it works. I wish I would have tried it and would like to know if anyone has and how it went.

How do you check the balance on the card??

A Wence wrote:

I signed up for T-Mobile 5G Internet a couple of months ago and recently just received the email for my $200 virtual prepaid card. Last night when I tried to access the funds through my phone, it kept giving me an error message.  So this morning, I tried using my computer and had absolutely no problem getting the MasterCard information.  It is important to note that you have to put in the mobile number for whichever line is associated with the promotion. So I put in the phone line that is associated with my Internet rather than my cell.
However, when I tried to use the MasterCard on homedepot.com to order a $200 gift card, the purchase was denied. So I went on Amazon and ordered a $200 gift card and that worked.  It seems these cards can only be used at particular places and the best way to access the full amount is to purchase a gift card from somewhere that you know you'll be able to use it.  I hope this is helpful. 

I'm wondering how long did it take for your gift card code to arrive I've been about 5 weeks still nothing.

I signed up for T-Mobile 5G Internet a couple of months ago and recently just received the email for my $200 virtual prepaid card. Last night when I tried to access the funds through my phone, it kept giving me an error message.  So this morning, I tried using my computer and had absolutely no problem getting the MasterCard information.  It is important to note that you have to put in the mobile number for whichever line is associated with the promotion. So I put in the phone line that is associated with my Internet rather than my cell.
However, when I tried to use the MasterCard on homedepot.com to order a $200 gift card, the purchase was denied. So I went on Amazon and ordered a $200 gift card and that worked.  It seems these cards can only be used at particular places and the best way to access the full amount is to purchase a gift card from somewhere that you know you'll be able to use it.  I hope this is helpful.