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ZeroChaos80
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Joined 4 months ago
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app says their messages on the gateway, but the gateway says there are none
*App says THERE ARE!!* So I'm having all sorts of trouble with stuff right now. New customer. The gateway seems to be working fine as a matter of fact it was giving us internet before that it was ever set up or anything with an app. I was explaining the to the lady who helped me set it up but she didn't seem to understand that I was telling her we had already had internet with that box giving us the the T-Mobile ID to connect to before it was ever set up and the first place. However, over the last week or so we've had nothing but trouble even getting it to keep a connection. When you would try to log on it would say connection failure and restarting the box and all the other troubleshooting tips didn't work. Is this common? And also, I don't have phone service through T-Mobile I just have the internet through T-Mobile. However when I log into the T-Life app, it says that I have messages. I've looked at the gateway and it shows none. When I'm in the app there's no way to access the messages it just says that they're there. What messages would this be? And how do I access them if the gateway says I don't have them? Because they would have to be messages from T-Mobile or error messages from the gateway because again I don't have phone service with T-Mobile. Any help would be amazing.The router page in my browser (5G Home Unlimited)
We got T-Mobile a couple of days ago and I am wondering if maybe this was a bad idea. 1) While I LOVE that a 256MB download happens faster than I can blink, The regular use of the computer is irritating me to death. It just loads for the longest time and nowhere in the house except for 10 ft from the gateway has a good signal. When I logged into the router page to check things, I was absolutely Gob Smacked at how very little USEFUL anything there was there. There is nowhere to see any devices or connection to the device. Also, when trying to set up a printer, I realized there was not only NO WPS PUSHBUTTON but there isn't a way (that was immediately obvious) to use the PIN option. WHY in the world would companies keep taking away methods for people to use to connect things. And I read that it was possible to manage this internet without a telephone, but I'm going to say that unless you mean just verifying the connection is up and what the device serial number is, then the router page is an absolutely useless step to tell people to go to check when they have problem. And the speeds so far haven't really been all that mind blowing. And considering I am coming from a download speed of 6MBPs MAX, that should say something. So, why did T-mobile choose to manufacture a Gateway that sucks as far as any way to connect things besides entering a password? And I wasn't aware that the gateway had an optional antennae if it wasn't working well but would it help with the wifi signal. Thanks in advance.
