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Unusable Virtual MasterCard
Hi, T-Mobile Community; I am frustrated beyond imagination and this is my last stop before heading towards the Better Business Bureau. I am unable to get any answers and at this point in time, I'm out a nice chunk of money. I cannot access the funds on my 'Virtual MasterCard' that I received as a rebate for paying off my phone and joining T-Mobile. I was told to contact the company (NorthLane) and provided a phone number (just a phone tree, no chance of reaching a human being) and a website where I left a message and no one has gotten back to me. I need to be able to get the funds off the 'virtual MasterCard' and back to my bank from where I paid off my phone. My bank will only take PHYSICAL cards, not virtual. I'm left with a large debt (that I'm paying interest on, btw) and no way to access the funds promised me. I cannot find any number, team or body at T-Mobile that I can speak with to elevate this issue and I'm afraid I have made a terrible mistake leaving my previous carrier for T-Mobile. Is there anyone out there who can point me in the right direction of someone I can discuss this with?!?Solved7.3KViews1like13ComentariosRe: Stop using 1112 as the customer survey text sender
THAT'S why my blocked calls keep getting unblocked!! I thought I was losing my marbles by somehow 'butt dialing' emergency services yet calls never completed or logged. THANK YOU! T-Mobile there are several other numbers I get calls from, can you drop this one from your roster?69Visto0likes0ComentariosRe: T-Mobile promotional MasterCard
I see lots of questions here but no answers; is anyone moderating this thread or do I need to be looking somewhere else for answers?!? I'm trying to find my rebate, where is it located on the site? It has been approved and I accessed it on my phone but now that I'm on my computer, I cannot locate it.32Visto1like0ComentariosRe: How to delete verified business call notificaion
New to T-Mobile and thinking I made a bad error …I haven't spent this much time on hold/customer support in decades! This is not acceptable and after spending 4+ hours on 2 calls with Customer Service for other issues, I don't have it in my tank to tackle this one! I still have unresolved issues with promised 'Rebates'. This is ridiculous; I can't believe I was so stupid to switch carriers. Don't get me started on a lack of a 'Chat' function!!17Visto0likes0Comentarios