Forum Discussion

connorbre

Newbie Caller

10 months ago

Solved

$200 Rebate Home Internet Virtual Card Won't Activate

Mario80

Network Novice

7 months ago

Thank you for all the responses to my question. It appears the Internet has a different phone number. Attached to it versus the cell phone number It was asking for. I got my visa rebate, so thank you all :)

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Activate","id":"message:58289","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:85245"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plans-features"},"conversation":{"__ref":"Conversation:conversation:58289"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:58289"},"body@stripHtml({\"truncateLength\":200})":" I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to ...","body@stringLength":"582","rawBody":"

I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states \"We are not able to validate the information provided. Vuelve a intentarlo\".

I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?

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connorbre wrote:
\t
I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states \"We are not able to validate the information provided. Vuelve a intentarlo\".
\t
I'm not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?
\t

It should be the phone number of your home internet line. If that's not working I would contact Tmobile customer support to sort this out.

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