Bill constantly wrong
Does anyone else have a problem with their bill constantly wrong? My bill has been higher since I switched and it keeps going up with no explanation.. I called in and had the upper mangers say that they would correct the issue and still nothing. They even have it in their computers what it is suppose to be and it always too much.. Is this a common bait and switch with T mobile where they hope you get tired of calling in to deal with incorrect billing tactics? Any help is appreciated.
F451 Error - Unable to link T-Mobile home internet phone number
I just signed up for T-Mobile home internet and am trying to link my home internet phone number to my account and it keeps taking me to the 'F451 :Uh-oh, it looks like we have our wires crossed. Please try again later.' error page. Just got off a 1.5 hour support call with no resolution. They keep asking me to try signing up using a different email address which doesn't work. The system respondssaying I need to use the email address I provided when signing up for home internet service. Would be great to somehow get this resolved in the next month so I can pay my first bill.Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's coding. These steps have successfully duplicated the problem on five different browsers, including Windows/Edge, Windows/Firefox, Windows/Chrome, MacOS/Safari, and IOS/Safari: 1. Start at: https://prepaid.t-mobile.com/prepaid-internet 2. Click on First GET STARTED button right in center top of page, takes you to: https://prepaid.t-mobile.com/plan-detail/mobile-internet 3. Select any plan (I used the first one, 2GB/$10 for testing). 4. In the popup, select NEW CUSTOMER. 5. You're now in PRODUCT SELECTOR with your plan selected. Scroll to Device, Choose Bring your own device. 6. Click on the newly-exposed tab "Lets connect your device with this line!" 7. Skip IMEI check (My T-Mobile iPAD isn't recognized by the system, but that's a database issue, separate from this.) 8. Tell the system you have a T-Mobile SIM card, input your SIM card number. Verify and click CONTINUE. 9. On the next screen, put in your new email address, choose a PIN, and put in your contact information. Click CONTINUE. 10. Now you're at https://prepaid.t-mobile.com/cart/line-setup, which is the page with the problem. 10A. Put in device nickname. 10B. Choose get a new number. 10C. Opt-in to E911, input address. 10D. Select ZIP code for Primary Place of Use PPU. AND... the bug: 10E. Observe that the PRIMARY NUMBER MENU is *disabled* (greyed out completely), and unable to be input or selected. 10F. Observe that the CONTINUE button is ALSO *disabled* (greyed out completely), and unable to be selected. The only choice at this point is "EDIT CART', which takes you back two pages to step 8, above. In short it is impossible to get past this point on any computer or browser, and is therefore impossible to self-active a Prepaid Mobile Internet line with your own SIM card as a new account on the T-Mobile website. Please advise!
Fecha de inicio del plan
If I order a sim card online and have it shipped, when does the plan start? I would also like to know how long I have to activate the sim card before the account gets deactivated. I am currently overseas right now and would like to have a sim card before I get back to the states. Is it possible to order my card now and activate it in July?
