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glen711
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Joined 7 years ago
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Re: Impossible to activate new prepaid MI line on website, control disabled
Amanda - Two other points I should make. 1. When I previously tried this, in my original post, there was a CONTINUE button at the bottom of the page (see my original post image), but it was greyed out. Today, however, there is NO "Continue button" at all, not even a disabled one. Either way, I still cannot get past the /cart/line-setup page. 2. In your message you mentioned a Captcha between (on my original list) 10B (Get a new number) and 10C (E911 info). There is no Captcha there (or anywhere). When I clicked the radio button by "Get a new number", a page element appeared asking for a ZIP Code, but entering the zip code did not reveal anything else, nor did it expose a Captcha of any kind. Here is a screenshot of that to illustrate: I hope this additional information helps!Re: Impossible to activate new prepaid MI line on website, control disabled
Hi Amanda - No, I don't recall seeing that. So I just broke out a new SIM, and am going through the process again. This is on Firefox 71.0 (latest) on Windows 10 Pro 1909 (all updates applied.) 1. Starting here: https://prepaid.t-mobile.com/prepaid-internet click the first Get Started under the $10/month banner. 2. My browser asks for Location access, I grant it. 3. That takes me to https://prepaid.t-mobile.com/plan-detail/mobile-internet, where I see a page that starts with "Data is Life" (so true!) and a request to Select a plan. Radio buttons offer different plans, buttons at bottom are disabled. 4. I click first radio button for North America Simple Choice Mobile Internet UNL Data with 2GB 4G LTE, it highlights, and bottom "Back/Select" controls enable. 5. I click SELECT. 6. A popup asks if I'm an existing customer. For my purposes here, setting up a new separate account, I click NEW CUSTOMER 7. That takes me to https://prepaid.t-mobile.com/product-selector/setup/L0001 , where I see PRODUCT SELECTOR and page with many sections: PRODUCT SELECTOR LINE 1 - 1 line needs a device selection PLANS - followed by the details of the 2GB plan I selected before More radio buttons allowing me to change the plan if I want DEVICE - Radio buttons "Shop for a device" or "Bring your own device". For my purposes, I choose to Bring my own device. That exposes a new element in the page: "Bring your own device Let's connect your device with this line!" 8. That new element is clickable. I click on it. 9. That takes me to https://prepaid.t-mobile.com/bring-your-own-device?allowEdit=true, entitled BRING YOUR OWN DEVICE, followed by a list of "Five Great Reasons to bring your own device." Below that are two sections "1. Check compatibility" with two radio buttons "IMEI" and "SKIP". and "2. SIM card activation." 10. I know my iPad will fail the check because the IMEI isn't in the database, so I choose SKIP for section 1. 11. That exposes a new page element with a disclaimer and a checkbox "I understand that skipping the compatibility check could result in activating a device that isn't compatible with T-Mobile's network." I check the box. 12. I have my own SIM, so I choose "I have a T-Mobile SIM" for section 2. That exposes an INPUT field where I can enter the SIM card number. I do this. Here by the way is a small bug: When you input 15 digits into that field, nothing happens. There is no "Check" or "Go" button. There is a "Continue" button way at the bottom of the page, but it is greyed out. The only way to make something happen is to hit TAB after you've entered the 15 digits into the SIM field. That's not obvious. The field should trigger the AJAX call when the 15th digit is entered - but it doesn't. It just sits there until you try to tab out of the field. They should fix that. But to continue... 13. After I tab out of the field, I see a new page element "Success! Your SIM is ready to be used with your device". The bottom-page CONTINUE button enables. I click it. 14. That takes me back to product-selector-setup-L0001 (step 7 above) with everything filled out, and the bottom-page GO TO CART button enabled. I click that. 15. That takes me to /cart/review, where I see the line, and a CHECK OUT button. I click that. 16. That takes me to /cart/cart-authentication, with choices to SIGN UP or LOGIN. I'm making a new account, so I click SIGN UP. 17. Now I'm on /cart/account-setup (i.e. https://prepaid.t-mobile.com/cart/account-setup ). This page is entitled ACCOUNT OWNER INFO. It has two fields (enter and confirm) for Email. I put in a new email address. It has two fields for PIN I put in a PIN. It has a section for CONTACT INFORMATION, name and address fields. It has PREFERRED LANGUAGE, I leave it at English. There is a CONTINUE button, which I click. 18. Now I'm on /cart/line-setup. I'm screenshotting it for reference below. It starts with a request for a line nickname, which I enter. A radio button for "Get a new number" exposes a new page element allowing me to enter a zip code. I do so. The E911 and Primary Place of use controls are preset to Opt-In and Zip Code only, I leave them alone. Here is the bug. Below those fields is the PRIMARY NUMBER menu I mentioned. It is greyed out. It is not editable, it is totally disabled. There is no data in it. Below that there is only an EDIT CART button. There is no (re)Captcha. There is no Continue. There is no way to get past this point. If I choose to EDIT CART - which is my only choice - it just takes me back to /cart/review (my step 15 in this list, above), and wants me to start checkout again. There is no way to get past this point to complete activation of the line. No ReCaptcha, No "Continue", no nothing. Hope this helps!Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's coding. These steps have successfully duplicated the problem on five different browsers, including Windows/Edge, Windows/Firefox, Windows/Chrome, MacOS/Safari, and IOS/Safari: 1. Start at: https://prepaid.t-mobile.com/prepaid-internet 2. Click on First GET STARTED button right in center top of page, takes you to: https://prepaid.t-mobile.com/plan-detail/mobile-internet 3. Select any plan (I used the first one, 2GB/$10 for testing). 4. In the popup, select NEW CUSTOMER. 5. You're now in PRODUCT SELECTOR with your plan selected. Scroll to Device, Choose Bring your own device. 6. Click on the newly-exposed tab "Lets connect your device with this line!" 7. Skip IMEI check (My T-Mobile iPAD isn't recognized by the system, but that's a database issue, separate from this.) 8. Tell the system you have a T-Mobile SIM card, input your SIM card number. Verify and click CONTINUE. 9. On the next screen, put in your new email address, choose a PIN, and put in your contact information. Click CONTINUE. 10. Now you're at https://prepaid.t-mobile.com/cart/line-setup, which is the page with the problem. 10A. Put in device nickname. 10B. Choose get a new number. 10C. Opt-in to E911, input address. 10D. Select ZIP code for Primary Place of Use PPU. AND... the bug: 10E. Observe that the PRIMARY NUMBER MENU is *disabled* (greyed out completely), and unable to be input or selected. 10F. Observe that the CONTINUE button is ALSO *disabled* (greyed out completely), and unable to be selected. The only choice at this point is "EDIT CART', which takes you back two pages to step 8, above. In short it is impossible to get past this point on any computer or browser, and is therefore impossible to self-active a Prepaid Mobile Internet line with your own SIM card as a new account on the T-Mobile website. Please advise!
