Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. El...
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
The fact that her contact name is shown or not has nothing to do with T-Mobile, or a bug in the iPhone. It definitely comes from how you receive the number(caller ID).
The iPhone can find your contact with the international or without the international code. But adding a "+" (without the 1, or any other international code) is changing the number, and this is why it's not recognize and don't show the name, because without the international code, it doesn't match any of your contact.
So, having someone in your contact or not has nothing to do with your problem. You can remove this from your discussion. It's only going to confuse them.
Anyway, your wife and yourself have the same carrier and plan, does she have the same issue on her phone ?
Maybe if you call her ?
And what about these person in Canada trying to call you both ? Bug only on your phone or hers too ?
It is hard at our level to find who is responsible for the bug, but definitely not your phone.
It can be T-Mobile, or another random bug between carriers, the way numbers are transferred.
