Issues with In-flight Free WiFi

I asked the flight attendant, and she said to contact the online customer service for help (which I did). As mentioned in the 1st post, the Gogo inflight customer care didn't know how to solve the issue, just gave me a promo code as a courtesy. Asked me to check with T-mobile.

Depending on the airport, sometimes you can pick up the WiFi from the plane before boarding.  Trigger the code then.  By the time they tell you to shut off all of your devices to prepare for take off, you should have it.

syaoran wrote:

Depending on the airport, sometimes you can pick up the WiFi from the plane before boarding.  Trigger the code then.  By the time they tell you to shut off all of your devices to prepare for take off, you should have it.

That's a possibility, but still a bit of a hassle to do it. In case of multi-hour flight, and if you want to enable internet at a later segment how will it work?

Exact same problem and also got a code from Gogo support for complimentary wifi. I've always had a problem connecting over the years and never have been able to actually SMS text. I've always thought it's because I've only had non-T-Mobile phones (I like my Sony phones). Anyone having this text verification issue with a proper T-Mobile phone? My travel partner had no issues but also has a T-Mobile phone. 

Just got off the phone with Tmo.  Rep Mark put me on hold and contacted Gogo.  Here's what he came back with:

"Your existing Tmo PIN/passcode will work in place of the one Gogo attempts to text you."

"IF" this is true... problem solved.  Can't wait to try it... probably within the next few weeks.

siedkick wrote:

Just got off the phone with Tmo.  Rep Mark put me on hold and contacted Gogo.  Here's what he came back with:

 

"Your existing Tmo PIN/passcode will work in place of the one Gogo attempts to text you."

 

"IF" this is true... problem solved.  Can't wait to try it... probably within the next few weeks.

So much for that idea… fail!

Have had this problem without fail for all flights in the last year.  Every time, I contact gogo CS, and go through all the steps to try to get it working without success.  Then they give me a promo code for free access.  I think modern Android phones like mine (Pixel 4a 5G) will not allow wifi calling until it validates connectivity on wifi.  This is catch 22 if you can't get connectivity until you get a SMS.  :(

firstunicorn wrote:

Have had this problem without fail for all flights in the last year.  Every time, I contact gogo CS, and go through all the steps to try to get it working without success.  Then they give me a promo code for free access.  I think modern Android phones like mine (Pixel 4a 5G) will not allow wifi calling until it validates connectivity on wifi.  This is catch 22 if you can't get connectivity until you get a SMS.  :(

 

this is exactly the issue..most phones wont allow it since they must receive the code via text just to confirm...no wifi until then means with airplane mode turned on you wont receive anything. last person i remember bringing this up they had to turn airplane mode off..wait until they got the signal..then once it was received they turned airplane mode back on.

My wife and I recently had 5 flights on Delta, all with GoGo service. Her Samsung S20 had no problem receiving the verification texts. My OnePlus 8T 5G would not receive the texts unless I first turned Airplane Mode off and reinitiated the whole process. Once the code was received and access verified, I could turn Airplane Mode* back on and everything was fine.

*For the benefits of pedants, that’s Airplane Mode with WiFi turned on.

^^^ the last person i remembered bringing it up...just couldnt remember where i came across it lol.