Forum Discussion

DrGlobi's avatar
DrGlobi
Newbie Caller
Hace 2 a帽os

Not receiving SMS from international numbers

People in Europe are trying to send me SMS, but I am not getting any. How can I get TMobile to fix that problem?

 

  • syaoran's avatar
    syaoran
    Transmission Titan
    ljv wrote:

    Depends on the country. I have not been able to receive an SMS from Greece since December (and they cannot receive them from me either) but that is not true of all countries. Maybe T-Mobile will one day decide to have its engineers actually work on it. 

    Mentioning Greece specifically does help narrow things down a lot.  I don't know anyone in Greece to test whether or not texting works.  Correct number formatting when calling and texting is very important in both directions.  Have you tried reaching out to Customer Care to make sure there isn't a block on international calls and texts on your line?  

  • syaoran's avatar
    syaoran
    Transmission Titan

    Try reaching out to T-Mobile via DM through Facebook or Twitter.  You start off at a tier 2 level of support that way.  Hopefully they can find a resolution or at least look further into things for you.

  • morto's avatar
    morto
    Roaming Rookie

    From what I seen this is something they don't care to address. It may even have something to do with sanctions and money laundering laws in the US. This is speculation on my part.