Forum Discussion
Payoff of old phone.
I had a Samsung Galaxy S23 when I signed with T-Mobile. They switched me to a Samsung Galaxy S24 with financing. Gave me directions to get my $450 for my S23 refunded. HAS NEVER HAPPENED. How can I get my money??
Did you follow the directions that you needed to complete? Most EIP trade-ins give you a credit over 24 months towards the new device. Could this be what happened? You can always reach out to Customer Care at 611 or send T-Mobile a DM on Facebook or Twitter to further inquire about how that refund works or if it was directly applied to the new device already in some way.
