Assurant Damaged Device Returned - Not Recived

I ended up getting this all straightened out without having to pay anything. Assurant tried to hit me with the charge on my T-Mobile bill so I called customer service and immediately asked to be transferred to a manager. The manager that answered couldn't have been any better. After I explained everything to her she called assurant and got to a second or third tier manager there and told them that, given my account history and time with the company, T-Mobile wasn't going to let me get stuck holding the bag. She left me to talk to the Assurant manager and I asked if there were cameras overlooking the receiving department. She said yes so I asked if they would send me the footage from the day my package was received so I could include it with a mail fraud complaint. About 2 minutes later all was forgotten and the charge was removed from my bill.

Don't give up and, for the love of God, do not try to get anywhere with the first person who answers the phone when you call. Demand that they connect you with a manager. If that person can't help, demand another manager. I bet I spent a total of three hours on the phone but I finally got high enough on the food chain that I got it dealt with. That's been the case with a couple of issues I have had with them. Keep pestering until you get someone with the stroke to handle your problem.

Also, from the tone of the conversation I had with the T-Mobile manager, they are well aware that there is a serious problem with Assurant but you have to keep in mind that they, on their level, have no say in who T-Mobile corporate decides to do business with. I was polite and didn't blame or yell at the manager and she went out of her way to help me out. Be firm, but nice.