Forum Discussion
Bait and Switch Fees
I thought i-mobile would be a better company to deal with than Verizon but now I see you are just sneakier. They have high fees but at least I knew what they were. I called t-mobile to setup...
My thanks to you both for pushing me to get this resolved through FB. I still don't know why your call in support could not resolve the issue but it is now resolved to my satisfaction.
stevetjr wrote:Then yeah something doesn't sound right and would definitely reach out to T-Force on FB.
Yes I would also agree that there are "traps" like when you get some promotional offer and they hope you forget the date it expires and you get a new rate. I can tell you that every time I have gone into a store to buy something or make changes they are always very good at explaining what charges and fees if any are associated with them. If you do a bit of reading on the CEO of T-Mobile you will see though that is not his style and most all of the changes you have seen in the cell industry over the last 4 years (including the other 3 carriers) are all do to him. When he first took over he made the comment that yes he owes it to his shareholders to make a profit but pointed out that Verizon was making a 55% profit margin on it's customers which he said was robbery and a few other things the forum filter won't let me type LOL. He got rid of roaming fees, contracts and most the other stuff you would typically expect from a cell carrier. You will find he is exceedingly honest almost to a fault and has no filter and like on the latest NetFlix promotion when asked why it wasn't available to the old SC plans or the new +55 TMO One plan he was frank and said because it's just not financially possible with plans that have a base price that low.
Hope they can get it fixed for you.
And yet they merged with the devil carrier itself - SPRINT! Who my husband and I escaped from to T-Mobile. Only to turn around and find that the year of decent service we finally got was the last T-Mobile could promise once they sold their souls. T-Mobile is simply Sprint in drag and bad drag at that.
