Forum Discussion

RKtm's avatar
RKtm
Network Novice
Hace 3 años

Calls from 866-612-2490

Hello, Keep getting calls from 866-612-2490 and it says it is from Tmobile customer support to check on the feedback. Is this a spam or a genuine tmobile call? Has anyone else these received calls...
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  • jackiemarie84's avatar
    jackiemarie84
    Hace 3 años

    This is a specialized customer service department number that checks for quality control stuff so if you just started with t-mobile they call to check on your service to see if you are having any issues, and if they can do anything for you. I changed rate plans but have been a 20 yr customer and they called to see if there was anything they could do for me. They are awesome! This department is super helpful!! 

jackiemarie84's avatar
jackiemarie84
Newbie Caller
Hace 3 años
Sedens16 wrote:

What is annoying is the fact that I just moved over to T-Mobile from AT&T February 2022 and I didn't start getting these calls until I moved over to T-Mobile. It sounds like a portion of their system has been hacked and they need to look into it ASAP. 

See my reply above! 😁