Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
As only a home internet customer (signed up/activated in store and now equipment in my home), I experienced the same "don't recognize this email" hurdle as mentioned here and in many other forums. I finally had success signing up for the ID via the "T Life" app on my phone. It produced a very similar sign up page as the standard app and website, but unlike those others, allowed me to proceed without errors. I'm pretty sure I didn't even capitalize the first letter of my email address on the successful attempt, but you might as well try that as well. My phone was on my T Mobile Home WiFi at the time and the "T Life" app appeared to recognize I was using my new router during the process. Hope this proves successful for everyone else.
