Can't Forward Text Messages - Used To Work

So the saga continues..…

I actually did go to a T-Mobile store in Harrisburg PA. 

The store replaced the SIM and activated it. Still no outbound texting was available to me. 

The service tech placed my new SIM in one of their display phones and still no outgoing texting was enabled. 

The store called T-Mobile tech support. Now this is about an hour into it... 

Tech support found a spam block placed on my line because the T-Mobile computer algorithm falsely detected hundreds of outgoing spam texts from my phone number. 

The agents checked and found zero activity on my line for the last two months. I literally turn the phone on once a month to forward the T-Mobile billing text to my girlfriend. 

Now here's the good part. The support agent from T-Mobile escalated the trouble ticket and I was told the absolute soonest the bogus spam block could be removed was November 9th. 

Now I was livid!  I politely left the store, came home and called T-Mobile support myself. 

The agent named John from last bight's 1 hour phone conversation who claimed the SIM was bad never did send me his information!  ¡Sorpresa!  

This time I spoke to another tech support agent named John who claims he will call tomorrow night with the engineering department's solution.

I replied if the computer algorithm falsely flagged my account this month, what's to say it won't happen again next month.

All I do is forward the T-Mobile billing text to my girlfriend each month.

I have this line as a backup to Verizon, should there be an emergency where Verizon is down and I need to text or call for help. I have a heart condition.  Verizon has gone down for hours when they push updates to the towers and they fail.

I have literally got about 6 hours of my time  into this now trying to get it resolved between store visits and phone calls.

This is definitely elevating my blood pressure! 

Complete incompetence.