Forum Discussion
Credit check left a hard inquiry
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them...
I hear what you're saying and we do appreciate the feedback. If you're not getting the best customer service in our retail stores, there are ways that we can report that and bring it to their attention. Here on the support site, we don't have the ability to change the requirements for credit checks or provide any other documentation other than the link I posted. A change like that would have to come from another department. As I mentioned before, I can pass this suggestion along, I just can't say for sure if this'll change or when. But, I can get your feedback in the right hands so our internal team can review it.
I just had the same thing happen to me at a T-Mobile store. Nailed me for 19 points from one hard inquiry. Solution you ask? First two options didn't work out, so I chose the third. As well as a complaint to the BBB.
DIRECTIONS TO DISPUTE T-MOBILE’S UNAUTHORIZED HARD INQUIRY
TransUnion dispute hard inquiry:
1st option- Contact T-Mobile and ask for a letter of deletion
2do option- Ask T-Mobile to contact transunion
3ª option- File a police report, send police report to TransUnion
Mailing details for submitting police report to remove inquiry:
On a separate sheet of paper include :
Nombre
Dirección
Last four of Social Security Number
Reason for sending document and file number (Contact TransUnion at 1-800-916-8800 and ask for the file number for a dispute on the inquiry)
Mail to
Attn: TransUnion
P.O. Box 2000
Chester, PA 19016
____________________________
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