Forum Discussion
Credit check left a hard inquiry
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them...
I hear what you're saying and we do appreciate the feedback. If you're not getting the best customer service in our retail stores, there are ways that we can report that and bring it to their attention. Here on the support site, we don't have the ability to change the requirements for credit checks or provide any other documentation other than the link I posted. A change like that would have to come from another department. As I mentioned before, I can pass this suggestion along, I just can't say for sure if this'll change or when. But, I can get your feedback in the right hands so our internal team can review it.
Totally agree!
T-Mobile is a total piece of garbage company for placing a hard hit on a customer's credit report. Especially when credit reports impact REAL THINGS like buying a house! This is an evil business practice for a stupid $70/mo service that customers CAN CANCEL ANYTIME (or simply be turned off for non-payment)! People are not applying for a freaking car loan, and the fact that both the T-Mobile support and executive team refuses to operate in truth or be helpful with this is infuriating. Just saying 'we screwed your life, and we don't care' says everything about their corporate attitude.
After only three months of service, I just cancelled my T-Mobile account because of how badly they treat their customers, and will be posting a lengthy feature article slamming this company and its practice on my company's travel site. Our team of writers has been touring the world for over a year and wanted to use the T-Moible international plan, but after this experience we will be letting all of our readers know to STAY AWAY FROM T-MOBILE! There are better options for international data plans and we'll be promoting them all.
