Forum Discussion
How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?
T-Mobile sent me to collections, I got off the phone with a representative and they can't find any account with a outstanding balance. How can I dispute it?
This is super strange but there's gotta be an explanation for this. I say you should give our T-Force folks another shot at this. You can reach them by using the Facebook or Twitter links on our Community-2153 page. They are super helpful and can shed some light on this.
Hi this is also happening to me now! I don't know what to do! I feel bullied and forced to pay for a device I already returned and have proof of return. I can't get through by phone for help because they demand payment. Chat has been a relief at first but reps tell you that the dispute has been reversed or that you will receive an email in 3-5 days but nothing! No resolution or contact. Then you reach out again and are repeating the same story over and over. Is this some kind of scam? I can't believe Tmobile is like this and doing this to people. It's so clear when you return a device new you get a refund not charged again and then some. Please help me someone I dont know what to do! I'm so stressed and frustrated and worried. How to fix this situation and put my account back to normal billing!
