Forum Discussion
How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
This company has engaged in false advertising, unintentionally I trust. Yet, why should I bear the expense of their care team's error. In trying to take advantage of the buy one get one offer, I wa...
rjasonevans wrote:Call and ask for Customer Retention. Customer service will keep telling you they can help but just repeat customer retention and they will transfer you to them or tell them to close your account and they will immediately switch you. They are the only ones that can actually fix anything.
There is absolutely no retention department to speak to. Team of Experts (Account Care) is your retention. When you ask for retention, you probably are speaking to global care (Not based in US) and they just put your call back into the que and you end up with a stateside rep. I can say with 100% certainty that T-Mobile hasnt had a retention department for quite some time now. Since TEX came around.
