Forum Discussion
How to switch from post pay to prepay plan
Chat told me to go to a store. Store says they can't do it there. Chat doesn't seem to have a clue. 4 tmobile reps told me 4 different things and I am just too sick to fight over something that sh...
The link below shows the steps to convert from a post paid plan to a Tmobile prepaid connect plan. Looks like you need to buy a prepaid sim to start with.
https://www.t-mobile.com/support/plans-features/sign-up-for-t-mobile-connect-prepaid-service
The 1st response did a great job demonstrating why I am so aggravated. I clearly said i was getting nonsense from customer care, yet i am told they help…
i clearly said the store claimed they couldn’t do it, yet I was told it was the easy...that is the answer of a person who is highly qualified to work for tmobile…..the qualification is to be unhelpful.
