Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
I had the exact same issue.
I was told that I could get 3 lines for $90/mo on the 55+ plan using the 3rd line free offer. They suggested we all 3 come in at the same time to sign up and bring our phones so they could be switched over.
Came back together and found the store unexpectedly closed (not too surprising during times of covid). Drove a short distance to another store which also offered the same discount, so we signed up.
After the 1st bill had multiple issues including improper credit for phone exchange and the failure to apply 3rd line free I made a couple of phone calls to clear these issues up. I was told all issues including 3rd line free would be cleared up by my next bill.
All issues except 3rd line free were cleared up on the next bill. I called to try to clear up that last issue and I was there was no 3rd line free offer on 55+.
