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KHOLT
Newbie Caller
Joined 10 months ago
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What was promised
I recently switched from Verizon to T mobile. It has been a horrible experience! I was promised switch the three lines and phones from Verizon and get three new phones from T mobile. I was told I would get $1000 per phone turned in and get three new iPhone 15s, and would receive 200 per line to switch. After about 9 phone calls of over a hour a piece, and some being three hours long, I have not gotten the trade inright for my old phones, and not got my $200 credit per line. This is so ridiculous!!!!!!!!!!!!!!! There has to be someone at T mobile that can fix problems like this instead of every agent I talk to says it just doesn't work that way, (Tosha). If the promotion code is messed up then there has to be someone that can over ride the stupid program or policy. I want the three phones trade in money applied to my account, because youhave received the phones, and I want my three $200 line credits put towards my account as well. It is to easy!!! Do what was promised!!! Go back and listen to the recorded lines that I was talking on and see what was said…. How about having a supervisor that will do what they say!!! I have spoken to three of them and no resolve. Its like no one cares, and want fix this problem. Not to mention ever time I call I have to start from scratch with the whole story again and listen to reasons why I cant get it fixed or cant speak to someone that can fix it…. My name is Kevin Holt, please have a member of management call me at the 2309 number to get this resolved!!Solved