Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. El...
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
Thank for the reply - I have given them all the same information you have described above.
The problem happens inconsistently, from various area codes, from various carriers within the US and Canada, regardless if people are in my contacts or not, regardless if they have the +1 in the phone number in my contacts or not.
For example - one day a friend calls (who is my contacts) from Montreal with area code 514 - and shows him name. The next day when the same person calls the caller id shows it as an international number as +51 Peru without displaying the name.
My wife and I are both on T-Mobile with 610 area codes, both in each other's contacts, and get the same behavior - one day it will show her name from the contacts, and the next day it will show +61 Australia without the name.
I have checked with colleagues that are using iPhones with the most current 12.1.4 iOS with different carriers (ATT and Verizon) and they are not having this problem.
My daughter and I both travel to Canada, and do not see this behavior when we are roaming / on different carrier networks.
If you search the community here - you will see other people posting about the same issue for the last year.
