Forum Discussion
Incoming numbers appear as international numbers
Feb 21, 2019 - We are seeing a problem for the last few months where local / US numbers are appearing as international incoming numbers. The issue seems to appear only on our T-Mobile iPhones. El...
After everything you've described, I think the ticket is the best bet. You could try removing/readding the existing contacts this happens with but I understand this wouldn't account for the numbers that aren't saved in your list. We'd need our engineers to continue to investigate this further after looking over your tickets.
With the iPhone (and I assume other brands) - if there person calling you is in your contacts, then that contact name and contact number is displayed. If the person is not in your contacts, then the carrier caller id name will display. The reason this is relevant is because I called my wife twice yesterday back to back. The first call of those two calls displayed the name she has for me in her contacts. The second time I called, the number / name displayed +61 Australia. What this indicates is that the incorrect caller id info is being passed the second time, and hence the phone does not recognize the number in the address book, so my name did not pop up, nor did the caller id info associated with my number pop up. There is not reason for my number to show +61 Australia.
The same thing happened to me. A person called me twice the other day. The first time it showed +40 Romania, and the second time it pulled the name from my address book and displayed the contact name and contact number correctly. I am on T-Mobile, the other person was not.
All of the family is on T-Mobile. The problem happens regardless if someone is calling me or I am calling my wife on T-Mobile. I have iPhone 7, my wife and daughter have iPhone XR, my son has iPhone 6 ... all running iOS 12.1.4 but this problem has been happening for several months even on lower versions of iOS on all phones.
This behavior is random and is inconsistent. There is no detectable pattern regardless of physical location or roaming in Canada, or the location or number or carrier of the person calling me or if I am calling them ... US to US, US to Canada, Canada to US, or Canada to Canada. The only commonality is the person experiencing the problem is a T-Mobile user. The originating caller carrier seems to be irrelevant. As mentioned above,it happens with T-Mobile to T-Mobile calls, and non T-Mobile to T-Mobile calls.
Because we travel internationally so much - we almost always enter the numbers with "+" and the country code. This does not seem to make a difference in the behavior as this affects outbound calling, and the way the number is displayed when the contact name and number is displayed on incoming calls.
I have opened two tickets with T-Mobile support. One for my work T-Mobile number, and the other for the home T-Mobile family plan. They are two separate plans with different numbers.
I posted to see if anyone is having this problem. I saw older threads from last year with people reporting the same thing - but nothing current - so I started a new thread.
