Forum Discussion
is anyone else having trouble paying their bill online?
Everytime i go to pay my phone bill today im kicked back to the main screen after i hit the pay with debit/credit link. Is this happening to anyone else
This is the fourth month in a row that TMobile's online bill payment system isn't working. I usually have always paid on Saturdays. Every time I try to make an online payment, either: the screen comes right back to the "pay now" button, OR it says "our systems are not currently available.
I try to pay online again on Sundays, and then again on Mondays, each time getting the same errors. Then I wind up having to call TMobile to speak with someone in order to pay. Then, the TMobile person adds a $5 service fee…then I have to call you back AGAIN to have the fee removed. I have tried the browsers Safari, and also Firefox. I have also updated Java. This problem started in June, and it is now October. Each time I speak on the phone with a TMobile representative, they say, "Yes we're having a problem and it will be fixed soon." BUT this is now FIVE months since this issue started!
I pay many bills online, but this problem only happens at Tmobil's website. TMOBILE, PLEASE ADVISE!
