leaving family plan (owner of account)

I wish you much good luck resolving this and I hope you'll let us know what happened when it is. I'm simply trying to make my (over 40) son the Primary Account Holder, CS is making that tremendously harder! He knows the plan will change and that's fine, still they won't let it happen! We live in 2 different states, I have 1 line and no device to pay off, he and his wife have 2 lines with devices to pay off. I can not understand why they are making this impossible for us. I might have to pay off both of their devices and close the entire account. This has been a thorn in my side because I need a new phone as mine is very damaged and does little more than make calls and send texts, nothing else functions. I need help resolving this without having to spend another 6 hours on the phone with an rep following the scripts they been told to use, such as Mrs (name) may I possibly put you on the briefest of holds so I may look at something, I say yes and you don't have to ask that the same way.