Forum Discussion
Legacy account balance wrong
I've got a legacy account for my emergency phone @ 10cents a minute. My balance is $44,my minutes available show 225.Do the math.
Thanks Alan,
I am very sorry for the confusion here. Since we do not have access to your account here on a public community forum, I was not able to see what specific legacy plan you were on. From what Maddie said, it looks like you are on the really old plan and that plan does have different per minute rates based on the amount you refill.
To get $0.10/minute rates, we would need to get you on the other plan that she was talking about. It is $3/month but that $3 gives you 30 units (either minutes or messages) and additional calls/messages are $0.10/min. On this plan, everything is essentially $0.10/min but you are charged the $3 monthly and given the 30 units for that month.
In not so many words-you're trying to bury legacy accounts,which is why you changed the terms from 10 to 19 cents per minute with no acknowledgement or warning. I also don't appreciate using my fellow Vets for PR purposes. Thank you,Alan Larrick
On Friday, October 19, 2018, 10:31:39 AM EDT, tmo_chris <no-reply@t-mobile.com> wrote:
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Legacy account balance wrong
reply from tmo_chris in Account & services - View the full discussion
Hey there! It sounds like you called us about this already. What did our care team folks say when you called?
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