Forum Discussion
Legacy account balance wrong
I've got a legacy account for my emergency phone @ 10cents a minute. My balance is $44,my minutes available show 225.Do the math.
Thanks Alan,
I am very sorry for the confusion here. Since we do not have access to your account here on a public community forum, I was not able to see what specific legacy plan you were on. From what Maddie said, it looks like you are on the really old plan and that plan does have different per minute rates based on the amount you refill.
To get $0.10/minute rates, we would need to get you on the other plan that she was talking about. It is $3/month but that $3 gives you 30 units (either minutes or messages) and additional calls/messages are $0.10/min. On this plan, everything is essentially $0.10/min but you are charged the $3 monthly and given the 30 units for that month.
She was more than polite,I have no problem with her.She seemed genuinely concerned and said she wished she could help but that the system was inflexible and she couldn't do anything.I think she even called my cell phone,but like I said,it's only for emergencies and wasn't on.
I too am bummed,my disability keeps me from working so every dime helps.The VA is going to do a major spine operation that may help,but that's months away.I may not ever be able to return to work and I get no disability because you have to have 10 consecutive quarters of earnings to qualify and my Dad spent his last 3 years bedbound.I fractured my back twice lifting him and would have had to put him in a nursing home to get the proper treatment,so my spine looks like a jigsaw puzzle.
Thanks for getting back,and if there is anything else I can try,please let me know.
On Thursday, October 25, 2018, 1:42:17 PM EDT, tmo_mike_c <no-reply@t-mobile.com> wrote:
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Legacy account balance wrong
reply from tmo_mike_c in Account & services - View the full discussion
I'm bummed to hear you're still needing help. Can you let us know exactly how the conversation went with Maddie? Sorry to pry, but we wanna make sure we assist you as best as we can.
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