Netflix Issue

Information for anyone trying to use Netflix through their TMobile account:  I don't know if Netflix just sucks as a whole, or, if for some reason, Netflix just sucks when going through TMobile (hopefully someone can explain which is the case).  Anytime we try to use Netflix, it takes 10-15 seconds for the system to recognize whether we've hit the up, down, or left, right options.  Once we (finally) get to choose the movie/show we are trying to watch, it will play for about three seconds before it freezes.  Once we get passed that initial freeze (approximately 25-45 seconds), we can start watching the program.  However, it constantly has to buffer, and if it ever reaches the 25% mark, it will not go passed that.  You have to go back and start the process all over again.  It's gotten (or has remained) so bad, that we now opt to pay 5 bucks on Amazon Prime simply because there is much less frustration that way than trying to watch anything on Netflix.  Again, I don't know if this is because, as a streaming platform, Netflix just sucks, or if it has something to do with trying to use the platform as it's connected to TMobile.  I would be interested in knowing which is which.  I find it hard to believe, as popular as it is, that Netflix is such a poor responsive platform, and can only, at this time, presume that is has something to do with the service as viewed through a "TMobile" agreement.  If this is the case, TMobile certainly needs to look into it's agreement with Netfilx and figure out what the problem is, and why it constantly occurs. Again, Netflix may not be very good at responsiveness through it's own device.  I can only comment on how it is when used in connection to TMobile.  I, personally, think somehow Netflix is screwing over TMobile customers, as TMobile, in every other way, has been nothing but great.  Let me know (jwest_7@yahoo.com).  Please use that email, as I don't monitor this feed/forum.  ¡Gracias!