Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the...
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
It is interesting I just ran into this post.
A few weeks ago, I started noticing that when most landlines call me, T-Mobile is sending the caller ID as +XXXYYYYYYY (where XXX is area code, YYYYYYY is phone number) - this format is incorrect.
But when another cell phone calls me, T-Mobile is sending me the caller ID as +1XXXYYYYYYY (which is the correct format).
So, since 611 has a very long wait time, I decided to chat with T-Mobile on Facebook (have had luck with that in the past) - after hours of trying to explain the issue, they finally agreed to escalate the issue as a ticket to their engineering team (that was on April 7, 2020).
Before they escalated, I put another T-Mobile SIM card in my phone (I used a Samsung Galaxy S10, by the way, with the latest software upgrades). Let's call my SIM card SIM1, and this other SIM card SIM2. With SIM2, everything is correct! (all incoming numbers show as +1XXXYYYYYYY. With SIM1, however, when another cell phone calls me it correctly shows as +1XXXYYYYYYY, but when a landline calls me, caller ID comes in as +XXXYYYYYYY (which is incorrect).
Today, April 9, 2020, T-Mobile gets back to me insisting (as they did on April 7, 2020) that it's a device problem, not a T-Mobile problem.
It obviously is not a device problem, since when I use another SIM card (T-Mobile or not), the problem goes away. So it must be a problem with my own T-Mobile number, or my own SIM card (SIM1).
It baffles me that for the first time, a problem is escalated within T-Mobile with no positive resolution to this problem. Maybe it's due to the COVID-19 lockdown, their engineers may be under a lot of pressure and avoiding issues like this that they do not consider (I assume) high priority? A lot of the language they used suggests that if the call is coming through and connects, then it should be okay.
In the meantime, many landlines from around the US, when they call my T-Mobile number, are showing up as foreign callers. Maybe it's time to switch to a different carrier (after 13 years)?
