Packaged marked as delivered but never received

BrittanyMicaela wrote:

Mei wrote:

So I had ordered a iphone 13 pro max a few days ago and today it was marked as delivered. I had been staring at the tracking and as soon as I saw that my package was delivered I had went out to see if it was there. It wasn't. I had checked again and it said that the package was left on the front doormat..but I don't have a doormat. I had checked with my neighbors and they had said there was no mailman that came by. I tried calling T-mobile but was on hold for the longest time (still is). I also contacted UPS about my package and they said they would work with their delivery driver to fix this issue, but my question is what if my package is lost for good and they can't find it or if someone stole my package. Would I have to pay again for a another phone? 

Hi Mel, firstly - so sorry that this happened to you. its awful - and I know this, because the very same thing happened to me a couple of days ago.  I got the message to say that it was delivered but when I got home there was no package. not at my front door or anyone else house in the community that we lived in. The person at home was right there and never even saw a truck come by. please can you tell me what happened? did you have to deal with UPS or T-Mobile and did you end up getting your phone? 

 

 

I had dealt with both UPS and T-Mobile. Honestly it's better to contact T-mobile through social media like Facebook and Twitter. UPS Is no help at all and getting through T-Mobile by phone was a pain, I waited at least an hour or 2  to get through the phone. I got lucky and got my phone back but I'm sure T-Mobile will send you a replacement phone if your package was truly lost. I hope you'll get this resolve and hope you get your phone!