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silvia-cristina's avatar
silvia-cristina
Network Novice
Hace 5 años

Prepaid SIM RESERVED status-can't use it and can't get REFUND

Hi!     I have bought a SIM kit online- prepaid plan (due to COVID I can't go to a store and buy it).     I have called for activation at T-Mobile customer support but they are telling me the...
  • gramps28's avatar
    Hace 5 años

    Unfortunately prepaid service is non refundable whether used or not used.

    Your best bet is to reach out to T-Force using messenger on one of Tmobile's social media platforms,

    Facebook or Twitter to see if they can help activate the sim for you.