Forum Discussion
Security of bank account information
Some people at my bank have had their bank account accessed by overseas hackers in recent years and some bank accounts were emptied, due to security breaches. As T-Mobile is now requiring our bank a...
T-mobile’s move to condition future autopay discounts on the use of bank account numbers, debit cards, or T-mobile Money (their own bank) deserves strong customer pushback.
Consider low income customers for whom the monthly autopay discount is very important. This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances. A data breach exposing banking information to criminals would hit these customers especially hard. Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.
When I asked a T-mobile "expert" in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile. What?! If T-mobile doesn't even understand the problem, how can customers entrust such sensitive personal data to them.
I'm currently looking for a new carrier after over 10 years of loyalty. I hope customers will push back hard against this latest change to autopay discounts.
