Forum Discussion
T-Mobile Chat
Who ever heard of a cell phone service without chat? People say there's an option but I never find it. If you try to call, you're on hold too long….got other things to do. I was able to find chat on ...
charm wrote:
clb wrote:
Who ever heard of a cell phone service without chat? People say there's an option but I never find it. If you try to call, you're on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.
Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone's service.
text the number +1 (800) 866-2453 that’s there live chat number
I love the idea of being able to send a text instead of having to wait on a phone call or having to keep an app open to stay connected. You are on the right track, but the phone number is the wrong one.
Any T-Mobile customer can send a text message to 611 from your T-Mobile phone and get help from our messaging team. So much easier than trying to remember the long 1-800 number.
Try it out and let us know how it goes 😁
It is now 2024 and T-Mobile chat is still hit or miss to find. Unlike the above post "scroll below this post and select support", it does not show up. I refuse to make phone contact with support in 2024! I've had T-Mobile since 2020 and I've only been able to pull up "chat" 5 times. I don't have any other service that doesn't have a chat option available. And this is a cellular phone company! Below is what is showing at the top of my account page. It does not show "chat" like the picture someone posted above.
Here is what shows when selecting drop down under “contact & support” before someone advices me of the obvious “to look under “contact & support”.
