T-MOBILE support does not speak English

yeah had that problem today, daughter has prepaid getting new phone changing to postpaid....after 45 minutes, got through to someone in sales department who took all the information, did the credit check, took the order, sent the charge through everything. she spoke english.  hurray~~  she called me back, bank didn't put charge through, found out t-mobile put through as hold not charge, couldn't get back with her.  kept getting transferred, people saying is prepaid #, transfer me back and forth, talk over me.....finally i told the lady be quiet and listen....she found what i was saying by "LISTENING" and not just looking at the number.  the b=she said the order was canceled because i didn't return something sent to my email....never got anything in my email....she wouldn't even tell me what email it was sent to.  now i have to drive at least 2 hours to a store which is way out of my way, hoping my car makes it there and back.  if i can find where these people are, i'd like to line them up and start at one end and slap all the way to the other end.  i was a nervous wreck when i got off the phone.  maybe i'll switch to annother phone that has an office close to me in town here.  heaven help deliver us from those who can't speak or understand proper english!