Forum Discussion
Trade in bill credits CANCELLED?
Hello! I had two voice lines that had a eligible trade in promotion to upgrade to Samsung S21 by trading old phone (S20 FE). The promotion was to get up to $800 trade in credit for certain devices… S...
The same for me on upgrades done on S23 phone and Apple phone, my two lines on tmobile. Credits given ok for 5 months, then CUT OFF. My EIP was valid, and i had 19 more credits coming to reach a "zero cost" for the upgrade ie stay with tmobile for 2 years. Now they want the lease payment per month on EIP IN FULL, and do not give the credit montly or at all. So instead of a free 2 phones, they are now claiming 19 more payments that total out about $1800 over the lease. They flop around when called, but then say they will see i get my credits, and nothing happens as to being posted to my account. This has the look and feel of consummer fraud, or abuse. Add Elder Abuse to that as I am near 80. watch out, even if you get what looks like a firm agreement, seems tmobile will welch out on it. I'll keep you updated on this.
