Forum Discussion
Verizon charge me $800 because T-mobile didn't pay
The representative at my local T-Mobile store helped us set up 4 lines and assured us that they would all be paid off when we switched our phones and numbers over from Verizon. When 2 of our phones c...
I hate it when I hear stories like these because people should never be allowed to leave the store without understanding the exact sequence of events that need to happen, in what order and who’s responsible for doing what.
- The customer pays of the balance on their phones.
- The customer requests any devices that are SIM-locked be unlocked.
- The customer verifies the unlocked status of their phones.
- The customer contacts T-Mobile (in store or by phone) and initiates the porting process.
- The customer obtains their final invoice from the old carrier and submits a copy of it to T-Mobile online.
- T-Mobile verifies the invoice and that the phones in question are now used on new T-Mobile service.
- T-Mobile sends the customer a prepaid (virtual?) MasterCard for the program amount.
- The customer uses the prepaid card any way they like.
I’m sorry I can’t do anything about the situation, I’m just a customer, not an employee.
Yeah, pretty upset about this. I switched from Verizon after being with them for 14 years. With the plans of having a long term relationship similar with T-Mobile. This is not a good way to start. Never received mine either. It's been about 10 weeks since they told me I would be getting it in no longer than 8 weeks. I will give them 2 more weeks and if I don't receive it I will be switching back. I know T-Mobile really doesn't care because I'm a nobody to them but its a shame they have been this way. Just trying to warn other people. Not sure it was a smart move to screw someone who just stayed 14 years with their previous provider. They get to keep their 800 but will lose out on all the money they could have made on me.
