Forum Discussion
Why is T-Mobile's customer support now so poor?
Customer support used to be great. Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninte...
you can also contact TMO via one of their social media platforms like Facebook/Twitter at the bottom of this page.
just send them a direct message..do not post on their main page.
Agreed. Seems most of the customer service is now in the Philippines. Staff there are ok, but aren't empowered to solve issues.
I have a current billing issue and after 3+ hours working with staff in the Philippines, I finally requested to speak to someone in the US. In the process of being transferred, the line was cut off - on TMo's side, I was on a landline.
