Forum Discussion
remove number from Scam Block
We are a business that offers follow up surveys to customers after they've interacted with us. We ask permission for the user to allow us to call them. Our number is showing up as "Scam Likely"...
Hola, @anztenney! As a business, we rely on customer feedback as well -- I'm sorry to read that your client base might be worried when your survey call arrives! You can report the need for this correction here: T-Mobile Scam Call Reporting. Hopefully our support teams will have you back on track for your feedback in no time!
- Marissa
T-Mobile's SCAM ID process analyzes the way calls are originated. Calls that are "daemon dialed" en masse are likely to be flagged. The best way to avoid being flagged is to originate the calls one-at-a-time. You can also let the people who volunteer to receive your calls know that the calls may be flagged as "SCAM Likely" and to turn off SCAM ID and blocking.
