Forum Discussion
remove number from Scam Block
We are a business that offers follow up surveys to customers after they've interacted with us. We ask permission for the user to allow us to call them. Our number is showing up as "Scam Likely"...
Hola, @anztenney! As a business, we rely on customer feedback as well -- I'm sorry to read that your client base might be worried when your survey call arrives! You can report the need for this correction here: T-Mobile Scam Call Reporting. Hopefully our support teams will have you back on track for your feedback in no time!
- Marissa
Today I found out that my work number is also flagged as scam likely.
Specifically its a number that I've used for months, and assigned to me by the CRM software that we use.
Today a customer informed me he didn't answer the phone because his phone says SCAM LIKELY and found out that he has Tmobile as well.
Ironically, 99% of the time, calls made to and from this number are forwarded to my personal TMOBILE phone.
This designation is seriously going to hurt my business especially with my customers who are referred to me if every time I try to call them back it says I'm trying to scam them!
I submitted feedback to the scam call reporting link but it doesn't feel like this issue is going to be fixed.
Do you guys fix the designation when the feedback as received?
What else can I do as the owner of the number (and a long time tmobile customer) to make sure this gets fixed?
