Forum Discussion
routine overcharge on my bill
For about a year, T-mobile is overcharging me an extra $ 9 every month. Evey month I have spent an hour or more explaining the mistake, nobody cares one bit. Every once in a while they lower the bill...
Thank you! I was online with tmobile fb "elite" team from 2:30 till just 5 mins ago. They fixed absolutely nothing and only repeated I owe hundreds for a 'free" trade in phone, and could get "credit", but they would not fix the extra 9 bucks on the bill. The clerk who handled the phones must have forgotten to enter the trade in, or maybe they did it wrong or used a wrong trade-in phone or what do I know. I have been explaining this for such a long time and every time a new person comes on, refused to acknowledge what happened. The elite team member I encountered today was a total waste of time. It looks I might have gotten some help via texting with 611, but I cannot be sure till the next billing cycle. Fixes have been promised a dozen times, only to fail again within weeks.
