T-Mobil Plans & promotions

ctp7951 wrote:

November 2021, I went to T-Mobil Shop to change my phone services from AT&T to T-Mobil and I got 2 Samsung Galaxy S21 ( Buy one, get one free ) and monthly payment for devices and I was told by T-Mobil sale man in their shop that I could pay in full for my phones after 4 months from the day got service no promotion lost .

A few months ago I called and talked with T-Mobil service rep and I have been told I could pay for my devices in full any time and never lost promotion.

Today, I called T-Mobil and talked with service rep and their supervisor  and they told me I would lose my phones promotion if I pay in full today.

I surprise…. if T-Mobil changed their plans or I have been cheated …

IIRC if you pay off your phones early you will lose your promotions. It is how they handle  the promotions they offer.