I am sick of this nonsense where I need to add a line in order to get any promotion. I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new phone on any promotion without adding a line. It's a bs way to jack up current number of customers and manipulate active lines/user data. Why would I need two phones and another line. Why can't I just get one phone at half off like all of the other carriers that run promos.
","kudosSumWeight":5,"postTime":"2018-07-13T13:53:58.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78682_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7136},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"I am sick of this nonsense where I need to add a line in order to get any promotion. I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new phone on any promotion without adding a line. It's a bs way to jack up current number of customers and manipulate active lines/user data. Why would I need two phones and another line. Why can't I just get one phone at half off like all of the other carriers that run promos.
","customFields":[]},"Conversation:conversation:78682":{"__typename":"Conversation","id":"conversation:78682","solved":true,"topic":{"__ref":"ForumTopicMessage:message:78682"},"lastPostingActivityTime":"2024-02-14T11:58:29.000-08:00","lastPostTime":"2024-02-14T11:58:29.000-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:78682":{"__typename":"ModerationData","id":"moderation_data:78682","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:78682_1":{"__typename":"Revision","id":"revision:78682_1","lastEditTime":"2018-07-13T13:53:58.000-07:00"},"ForumReplyMessage:message:78690":{"__typename":"ForumReplyMessage","id":"message:78690","conversation":{"__ref":"Conversation:conversation:78682"},"author":{"__ref":"User:user:84620"},"revisionNum":1,"uid":78690,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: TMobile has no deals for current customers","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:78690"},"parent":{"__ref":"ForumTopicMessage:message:78682"},"body":"Thank you for the information gramps28. I am aware of the Jump program and have participated in it in the past. As part of this program, you pay a monthly fee, which I believe is $9-$15/mo (which includes device protection). You cannot \"jump\" to a newer phone until you have paid off at least 50% of the phone (approx 12 months). At that point, you can trade in your phone and get a new phone. The old contract is closed out and a new 24 month program takes it's place, based on the cost of the new device. This is a great plan for those who like to upgrade on a yearly basis and don't mind having the additional costs each month.
One of the problems with this programs is if a person doesn't upgrade as soon as they can, they lose the benefit. For example, if a person didn't upgrade until the old one was paid off, there would be no benefit gained, because no credit would be given toward the purchase of a new phone. Credit is only applied toward the balance of the contract on the old phone. In a situation like this, the customers find that they have paid the extra monthlyamount for the jump program and received no benefit from it. Therefore, the jump program is not the same as getting a discounted price on the purchase of a new phone.
The other problem with the jump program is the increasing costs of the phones. You say you have a $60 plan. If you added Jump for $9-$15/phone and purchased two new phones in the $900 range, you'd be paying approximately $110 per month for the phones (not including screen protectors or protective cases) plus your base amount, so you bill would be around $170 plus tax. Consider someone like me, who has 4 phone lines. If I wanted to upgrade all four lines, that'd cost about $220/month to upgrade them all (not counting screen protectors and cases), plus the basic fee which is somewhere between $120-$160 depending on the plan. When you add on taxes and such, they'd be looking at about $400 per month. For low income customers, that's just not feasible! Sure, they could purchase cheaper phones. They could also take turns upgrading, but then the jump program would be worthless to them.
It is because of the high costs of phones that a bogo is so enticing to people. It makes it possible for people on a tight budget to actually upgrade their phones at a price they can afford. But unfortunately, I have not been aware of any bogo's available for current customers that doesn't require adding a line. The thing is, the bogos are basically a 24 month contract - if they cancel a line before the contract is paid off, the full amount comes due. I'd be happy to agree to that in order to take advantage of the bogo offer....if they offered it without requiring another line....I think 4 is enough.
","body@stringLength":"2963","rawBody":"Thank you for the information gramps28. I am aware of the Jump program and have participated in it in the past. As part of this program, you pay a monthly fee, which I believe is $9-$15/mo (which includes device protection). You cannot \"jump\" to a newer phone until you have paid off at least 50% of the phone (approx 12 months). At that point, you can trade in your phone and get a new phone. The old contract is closed out and a new 24 month program takes it's place, based on the cost of the new device. This is a great plan for those who like to upgrade on a yearly basis and don't mind having the additional costs each month.
One of the problems with this programs is if a person doesn't upgrade as soon as they can, they lose the benefit. For example, if a person didn't upgrade until the old one was paid off, there would be no benefit gained, because no credit would be given toward the purchase of a new phone. Credit is only applied toward the balance of the contract on the old phone. In a situation like this, the customers find that they have paid the extra monthlyamount for the jump program and received no benefit from it. Therefore, the jump program is not the same as getting a discounted price on the purchase of a new phone.
The other problem with the jump program is the increasing costs of the phones. You say you have a $60 plan. If you added Jump for $9-$15/phone and purchased two new phones in the $900 range, you'd be paying approximately $110 per month for the phones (not including screen protectors or protective cases) plus your base amount, so you bill would be around $170 plus tax. Consider someone like me, who has 4 phone lines. If I wanted to upgrade all four lines, that'd cost about $220/month to upgrade them all (not counting screen protectors and cases), plus the basic fee which is somewhere between $120-$160 depending on the plan. When you add on taxes and such, they'd be looking at about $400 per month. For low income customers, that's just not feasible! Sure, they could purchase cheaper phones. They could also take turns upgrading, but then the jump program would be worthless to them.
It is because of the high costs of phones that a bogo is so enticing to people. It makes it possible for people on a tight budget to actually upgrade their phones at a price they can afford. But unfortunately, I have not been aware of any bogo's available for current customers that doesn't require adding a line. The thing is, the bogos are basically a 24 month contract - if they cancel a line before the contract is paid off, the full amount comes due. I'd be happy to agree to that in order to take advantage of the bogo offer....if they offered it without requiring another line....I think 4 is enough.
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