Forum Discussion
Unable to register as the PAH
It is disheartening to see that, after reviewing the discussion board, this issue has been going on with people for AT LEAST 6 months! A week ago I left my carrier (starts with a V) that I had...
The error message I was receiving...after entering the information mentioned earlier, was: the information entered does not match our records.
I tried both FireFox and Internet Explorer web browsers as well as the T-Mobile app on my phone.
The good news is, after another phone call today (1-800-937-8997) the lady on the other end of the line fixed it in about 2 minutes!!
I was able to verify it while she stayed on the line.
I sincerely hope this is the one and only glitch with my new carrier.
Oh, man! That's great news. I hope this is the one and only glitch, too -- and I'm sorry that there had to be a glitch at all, but glad that our Care team was able to square this away so quickly! Thanks for coming back to let us know! 😊
