Forum Discussion
Unable to register as the PAH
It is disheartening to see that, after reviewing the discussion board, this issue has been going on with people for AT LEAST 6 months! A week ago I left my carrier (starts with a V) that I had...
The error message I was receiving...after entering the information mentioned earlier, was: the information entered does not match our records.
I tried both FireFox and Internet Explorer web browsers as well as the T-Mobile app on my phone.
The good news is, after another phone call today (1-800-937-8997) the lady on the other end of the line fixed it in about 2 minutes!!
I was able to verify it while she stayed on the line.
I sincerely hope this is the one and only glitch with my new carrier.
Beau Bousquet wrote:Boo, happened to me, bad start to my t mobile days
They still haven't fixed it. What they have done so far is that they have refunded me for Netflix every month as statement credit. If you are in the same boat I recommend you do the same until they take it seriously and actually fix this issue.
