Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I also have the same issue too since I got this phone around 2 weeks ago.
To provide a some more details I am connected to the dual screen but I am not connected to any bluetooth devices. I am using the built-in phone app and have not installed any other phone apps.
I turn on speaker mode then the user can hear me fine for a period of time around a minute or so (I believe when the screen goes black it cuts off the speaker but not sure on that). Then I have to turn the screen back on if it went off and then turn off and re-enable speaker. Then it works again temporarily until it does the same thing again.
Looks like a lot of other people are having the same issue so I really hope this is a software issue (several others in other forums as well, and LG's too).
It's really annoying because you will be in the middle of a sentence and then people will start saying "Are you still there..."
