Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them. Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Entonces...
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
I don't buy that argument. I have contacted LG twice now and they say they
don't know anything about that issue. So maybe T-Mobile isn't passing the
information along? Surprising right, because they obviously care about
their customers?! The only thing they have said is that I need to ship my
device back to them so they can have a look at it, and I don't want to go a
month without a phone.
Second, I have purchased something from a store before and returned it
because I wasn't happy with it. And when I returned it they either gave me
a refund, replace the device or gave me in-store credit to use towards
something else. T-Mobile did send me a new phone and then told me I had to
pay for shipping charges. and when the second one had the same issues they
said they were out of options. That's it. They also told me I could sell my
phone and the buy something else with the money I get from my phone...WTF??
That's customer service??
I think they could do more.
