Forum Discussion
Verizon charge me $800 because T-mobile didn't pay
The representative at my local T-Mobile store helped us set up 4 lines and assured us that they would all be paid off when we switched our phones and numbers over from Verizon. When 2 of our phones c...
I hate it when I hear stories like these because people should never be allowed to leave the store without understanding the exact sequence of events that need to happen, in what order and who’s responsible for doing what.
- The customer pays of the balance on their phones.
- The customer requests any devices that are SIM-locked be unlocked.
- The customer verifies the unlocked status of their phones.
- The customer contacts T-Mobile (in store or by phone) and initiates the porting process.
- The customer obtains their final invoice from the old carrier and submits a copy of it to T-Mobile online.
- T-Mobile verifies the invoice and that the phones in question are now used on new T-Mobile service.
- T-Mobile sends the customer a prepaid (virtual?) MasterCard for the program amount.
- The customer uses the prepaid card any way they like.
I’m sorry I can’t do anything about the situation, I’m just a customer, not an employee.
Drnewcomb is wrong. You do not have to pay off your device with your previous carrier, You just need to show the balance due and T mobile is supposed to send you a debit card. They sent me one and I used it to pay off my phone from Verizon. They have not however sent a debit card to pay off my sons phone. We have called several times and uploaded what we are supposed to and sitll nothing, If they do not pay up soon and tell me the time frame has lapsed, I will take T-Mobile to small claims court. I am not going to take it in the shorts for $475. I am not happy switching to T-Mobile. Their salespeople will fill you full of crap to get you to switch and than don't deliver what they say.
