Forum Discussion
Why are my recurring charges increasing with no explanation?
hi - I have 2 lines under the tmobile 1 plan at $110/month - yet my statement reflects (with no detail / explanation) recurring charges at $232/month. Please advise / revise. ¡Gracias!
Hola, @magenta1708797! That's definitely a strange sight to see if you haven't made any recent changes to your account! We're not able to review individual accounts from this user forum, but we'd love to help offer some potential explanation if we can! Are you viewing your .pdf statement? Do you see any offsetting credits? I'm wondering if it's possible that a plan change took place during your last bill cycle -- which might make your recurring charges look high this month, although it ultimately should only impact your balance if you switched to a higher plan after already being billed for your previous plan. If that were the case, this month you'd be billed for the new plan, plus whatever the prorated increase amount was for making the change. Does your balance due match this dollar amount, or is it different -- higher or lower?
- Marissa
I AM NEW TO TMOBILE . I WAS TOLD MY BILL WOULD BE 90 A MONTH FOR 2 ON MAGENTA. THE WHOLE PLAN WAS TO SAVE MONEY. MY FIRST BILL WAS 2 PAYMENTS OF 55 DOLLARS. THEY SAID MY NEXT BILL WOULD BE 90. NEXT MONTHS BILL WAS 122 DOLLARS BECAUSE THEY CLAIM ONE PHONE WAS PRORATED! HOW I DO NOT KNOW. SO WE WILL SEE IF THE NEXT BILL WILL BE THE 90 DOLLARS PROMISED ON THE MAGENTA PLAN. I AM STARTING TO FEEL LIED TO . I MAY WISH I HAD STAYED WITH STRAIGHT TALK WHERE I HAD CONTROL!
