Forum Discussion
Recurring activation fees?
I signed up for TMobile internet and mobile services a couple of months ago, and have been thrilled with the service thus far.
When I was in the store, the associate told me my bill would be a little higher in the first month, as there were some activation fees that could not be waived.
But I just received my second bill, which is for the same amount as my first bill. I was expecting it to be ~$30 less than my first bill.
I didn't see any activation fees in my first bill, so I'm a little confused as to why my second bill is the same price? Has anyone else seen an activation fee on their billing statement?
Feeling a little regretful now, as TMobile is costing me more than my separate phone/internet bills were before I switched. Hopefully someone can make this right...
All billing issues need to be addressed with Customer Care or the T-Force Team. You can give Customer Care a call at 611 from your T-Mobile number or by sending a DM to T-Mobile on Facebook or Twitter.
All billing issues need to be addressed with Customer Care or the T-Force Team. You can give Customer Care a call at 611 from your T-Mobile number or by sending a DM to T-Mobile on Facebook or Twitter.
You shouldn't have an activation fee unless you're late...
I check my Internet bill on the first of every month, unless it says I have a credit the month before. I'm July, it said I had a credit and this month... September, it said I owed a reactivation fee of 24 bucks! That's close to half my bill!
I went through all my bills again with a fine tooth comb only to see that they take the money from the credit on the 19th, so me checking on the first was pointless!
